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① Print Mode Setting Issues

Incorrect Selection of Photo Mode and Text Mode.

• If a photo file is printed in text mode, the printer may print it at a lower resolution or with a specific color processing method, which can result in white spots in the colors.
• Solution: On the print preview page, there is usually a print mode option at the bottom. You can select “Photo Mode” for printing. This way, the printer will output the content at a higher resolution and with settings more suitable for photo printing, thus avoiding the issue of white spots.
• If a text document is printed in photo mode, the printer may print it at a higher resolution or with a specific color processing method, which can result in black and white dots.
• Solution: On the custom print preview page, there is usually a print mode option at the bottom. You can select “Text Mode” for printing. This way, the printer will output the content at a more appropriate resolution and with settings more suitable for text printing, thus avoiding the issue of black and white dots.

② Print Head Issues

Aged or Damaged Print Head: It could be due to the thermal print head being aged or damaged. It is recommended to contact the printer’s after-sales customer service or a professional repair person for inspection and repair.。

③ Print Paper Issues

Damp or Poor-Quality Print Paper: Paper that is damp or of poor quality may lead to poor print quality, resulting in colors appearing washed out.

Solution: Replace the paper with dry, high-quality paper, ensuring that it is not damp.

④Print Density Setting Issues

Low print density setting: If the print density setting on the printer is too low, it may result in the printed colors appearing too light.

Solution: Enter the custom print settings page and adjust the print density to above 70.

⑤Battery Issues

If the printed colors still appear too light even with a high print density setting, it may be due to insufficient battery power. Please charge the printer promptly.